Foundation Course in Rooms Division Operations – II

Foundation Course in Rooms Division Operations – II

1 Guest Accounting, Fundamentals

  1. Guest Accounting, Fundamentals (Folio, Voucher, Ledger, Accounts, POS)
  2. Creation & Maintenance of Accounts (Charge privileges, Cash & Credit monitoring, Account maintenance & Record keeping systems)
  3. Tracking Transactions: Cash payments, Charge purchase, Account corrections, Account allowance, Account transfer, Cash advance

2 Departure

  1. Check out & settlement
  2. Departure procedure
  3. DFIT, FFIT, Group, VIP
  4. Modes of payment (Cash, Credit card, Bill to company, foreign currency & combined methods)
  5. Additional check-out options
  6. Express checkout
  7. Self-check-out, kiosk, interactive check-out, mobile app checkout
  8. Late checkout

3 Post Departure

  1. Unpaid account balances
  2. Account collection
  3. Account ageing
  4. Record generation
  5. Importance of night audit
  6. Role of night auditor
  7. The night audit procedure

4 Situation Handling

  1. Emergency procedures (Medical, Fire, Robbery/Theft, Accident, Natural calamity, Bomb threat & Terrorist attack)
  2. Guest safety & security – Electronic locking systems
  3. Guest safety & security – Surveillance & access systems
  4. Emerging trends in room’s division – Use of technology
  5. Emerging trends in room’s division – Product innovation

5 Management Information Systems (MIS)

  1. Importance of MIS
  2. Statistical ratios (Occupancy %, Multiple occupancy %, House count)
  3. Bed occupancy %, Domestic occupancy %, Foreign occupancy %
  4. Occupancy multiplier, ARR/ADR, ARG/RevPAC
  5. RevPAR, Yield

6 Public Area

  1. Upkeep and Maintenance – Introduction
  2. Front of the house and back of the house
  3. Role in creating first impression
  4. Frequency of cleaning various front of the house areas
  5. Frequency of cleaning back of the house areas
  6. Schedule for public area cleaning
  7. Problems faced during public area cleaning and their solutions

7 Control Desk

  1. Importance
  2. Opening the house
  3. Reporting staff placement
  4. Handover of each shift
  5. Handling keys & key control
  6. Lost & found procedure
  7. Maintenance follow-ups
  8. Guest special requests
  9. Forms, formats, records & registers maintained at control desk

8 Fabric Care Operations

  1. Linen room (Activities performed, Linen exchange procedures, Storage of linen)
  2. Laundry (Types of Laundry, Services offered in a laundry i.e. Washing, Finishing, Dry Cleaning & Stain Removal)
  3. Wash cycle for different Linen Items
  4. Laundry cycle in a hotel
  5. Laundry equipment and machines
  6. Laundry agents as per industry standards (any five brands)
  7. International laundry symbols
  8. Guest laundry & guest laundry cycle with formats

9 Stain Removal, Uniform Room, Sewing Room

  1. Identification of stains
  2. Classification of stains based on the origin
  3. General procedures and precautions for stain removal from fabrics
  4. Activities in uniform room
  5. Uniform exchange procedure
  6. Advantages of providing uniforms to staff
  7. Activities, tools, and equipment in sewing room

10 Horticulture

  1. Generic care & selection of indoor plants
  2. Flower arrangement (Basic ingredients used)
  3. Types/styles of flower arrangement
  4. Principles of flower arrangement
  5. Conditioning of plant material
  6. Customization and personalization of guest rooms