Communication Skills – I

Explore essential communication skills for hospitality, from mastering effective speaking and listening to understanding non-verbal cues, to enhance guest experiences and professional interactions.

Communication Skills – I

1 Fundamentals of Communication

  1. Need for communication
  2. Purpose of communication
  3. Nature of communication
  4. Models of communication
  5. Barriers to communication
  6. Overcoming communication barriers

2 Listening on The Job

  1. Definition
  2. Levels and types of listening
  3. Listening barriers
  4. Guidelines for effective listening
  5. Listening computerization and note-taking

3 Effective Speaking

  1. Restaurant and hotel English
  2. Polite and effective enquiries and responses
  3. Addressing a group
  4. Essential qualities of a good speaker
  5. Audience analysis
  6. Defining the purpose of a speech
  7. Organizing the ideas and delivering the speech

4 Non-verbal Communication

  1. Definition, its importance and its inevitability
  2. Kinesics: Body movements, facial expressions, posture, eye contact, etc.
  3. Proxemics: The communication use of space
  4. Paralanguage: Vocal behavior and its impact on verbal communication
  5. Communicative use of artifacts – furniture, plants, colors, architects, etc.

5 Speech Improvement

  1. Pronunciation
  2. Stress
  3. Accent
  4. Importance of speech in hotels
  5. Common phonetic difficulties
  6. Connective drills exercises
  7. Introduction to frequently used foreign sounds
  8. Using the telephone